Fix payment bug on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps beneath.

If you've bought something and then have a problem with or question about it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the acme, select Alerts Notification bell icon.
  3. If y'all have a red alert, enter your payment data and await for the team to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Try to pay with a dissimilar payment method

If at that place's a problem with one payment method you can effort paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Prepare credit and debit card errors

There may be a problem with your credit or debit card if you see 1 of the following error messages:

  • "Unable to process payment: low bill of fare balance"
  • "Unable to complete transaction. Please use another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or try another card"

To prepare these errors, endeavor the following steps:

Make sure your card & address information is up to engagement

Expired credit cards or one-time billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards crusade payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to utilize for the buy.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card accost matches the accost in Google Payments

If your credit carte is registered to a different address that can cause the payment to be declined. Bank check the zip code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Observe the payment method yous are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

So, try your purchase again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional data to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of bereft funds. Check your account to brand sure you have plenty to complete the buy.

Contact your banking concern or card issuer

Your card may accept specific restrictions which crusade the transaction to exist declined. Contact the institution that issued your bill of fare to ask about the transaction and see if they know the reason for the decline.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If yous encounter "Your payment was declined due to an event with your business relationship"

If you lot run into this bulletin, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your business relationship against fraud.
  • We need a little more information to comply with EU law (Customers from Eu member states merely).

To assistance fix these issues:

  1. Become to the payments eye.
  2. Accept action on any errors or requests in the payments centre.
    • Y'all might demand to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your name, address, and payment data are up to engagement.

If yous are trying to pay past directly carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, endeavour the following:

  • Brand certain yous're connected to your carrier network, directly or past wi-fi.
  • Make certain yous've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If yous still have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a trouble with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Cheque that your address is upward to date.
  4. Check that the payment methods listed are the ones you want to use.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card earlier you can use it once more:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary accuse on your card statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all endeavour to verify the payment method again:

  1. Confirm which carte yous want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Expect up to 2 days.
    • If more ii days: Check your menu argument. You lot should find a temporary charge from Google called "GOOGLE Test," with an eight-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't use this card for this purchase. Try to brand the purchase again with a different card.

If the carte du jour you want to employ isn't listed, follow the on-screen instructions to add a new menu.

If you apply dual SIM menu devices

Check if the right SIM card is in slot 1 and remove any SIM bill of fare from slot 2.

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